Phone and email
Your team reaches a senior engineer by phone or email, not a phone tree and not an offshore script. Whoever answers already knows your setup, so you never explain your business from scratch.
IT support for your business.
When something goes wrong, your team reaches a senior engineer who already knows your setup, not a first day tech reading from a script. We fix most problems remotely in minutes, come on site when the hardware needs it, and follow every request until it is done. We support businesses across Philadelphia and the nearby areas of Pennsylvania, New Jersey, and Delaware.
Support that works like your own team.
Remote fixes
We connect to the computer securely and fix most problems while your employee watches. A frozen program or a bad setting is usually cleared in minutes, not after a half day of waiting for a visit.
On site visits
When a problem needs hands on the equipment, we come to you across Philadelphia and the nearby suburbs. It is someone who already knows your systems, not a stranger seeing them for the first time.
Urgent issues
When email, a server, or your files go down, the whole office stops. Those jump to the front of the line and we treat them as an emergency, because every minute down is money.
Everyday fixes
A printer that will not print, a slow computer, a locked account, an email that keeps bouncing back. Small on their own, but they add up to real hours lost, so we clear them quickly.
Request tracking
Every request is documented and tracked until it is done, so nothing slips. We automate the routine work and fix the root cause of recurring problems, the way a large company's IT team does, so they get solved for good.
Getting started is simple.
Becoming a TraceNet client takes three steps, and it starts with a free look at your setup.
Your first two months are free.
That is two full months of complete IT support, monitoring, and security at no cost. See exactly how we work before you pay anything.
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First
Free network assessment
We look at your computers, network, and where your team loses time, then show you what we found in plain English.
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Then
A support plan that fits
You get a clear plan for how your team reaches us, what we handle first, and what is covered every month.
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After that
We take over your IT
We connect our monitoring and become the team you call, so problems get handled fast.
IT support questions we hear a lot.
How do we reach you when something goes wrong?
You reach us in one place, by phone or email, and a real person who already knows your setup picks it up. There is no phone tree, and no ticket sitting for days. Most issues are handled remotely within minutes.
How fast do you respond?
By phone, we pick up every call. Every ticket and email gets a reply within five minutes. Our monitoring runs around the clock too, so we often catch a problem and start on it before you even call.
Do you come on site, or is it all remote?
Both. Most problems are solved remotely in minutes. When something needs hands on the equipment, we come to you across Philadelphia and the nearby areas of Pennsylvania, New Jersey, and Delaware.
Can you support the software our business runs on?
Yes. Along with your computers and network, we support email, Microsoft 365 or Google Workspace, shared files, and the line-of-business applications your team relies on every day, like the programs you use to run jobs, billing, and records. When an outside vendor makes the software, we work with their support desk for you.
What if we already have someone doing our IT?
That is common. We can take over everything, or cover the gaps, like busy stretches, after hours, or the projects your current person does not have time for. Either way, your systems are documented and monitored so nothing slips.
IT support across three states.
We support businesses in Philadelphia, Montgomery County, Bucks County, Chester County, and Delaware County in Pennsylvania, Camden County and Burlington County in New Jersey, and New Castle County in Delaware.
Get a free assessment